![]() Follow the same procedure as in step one above to log in.SCENARIO TWO: If you never received the email with your ACTIVATION KEY number, or you never registered your product and lost the email, you need access to the SAPIEN account that the activation key(s) was purchased under. The resulting screen will list all of your activation key numbers and associated products.Once you are logged in, go to your Registered Products page by clicking Registered Products in the My Account drop-down menu, or from the Account Home page.You will need to have access to the email address you used when you created the account. If you do not know your login details, then you can choose to reset your password from the right-hand side of the login page. ![]() Go to and select Login from the My Account drop-down menu.You will need access to the SAPIEN Account where the activation key was registered. SCENARIO ONE: You registered your product, but lost the email with your activation key number. If at one time you registered your activation key, then it will be listed on your SAPIEN Account Products page. What to do if you never received the email, or if you never registered the activation key number and lost the email.What to do if you have registered your product, but have lost the email.Sometimes, they never appear in our inboxes! So, what do you do if you have lost (or never received) the email from our store that contains your SAPIEN activation key? The answers are pretty simple and I am here to walk you through two different scenarios: We all lose track of emailed documents from time to time. ![]()
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